Shopping Guide


How to order

  • Product Selection

On the product detail page, select the product and quantity you want and click the "Add to Cart" button. The product will be added to your shopping cart.

  • Check your shopping cart

On the cart screen, you can change or delete the quantity of the ordered items, and check the total amount. If you would like to order other items, please continue shopping.

  • Checkout

Once all items have been added to your cart, click on the "Proceed to Checkout" button to proceed.

  • Register as a new member (purchase without registering is also possible)

If you are purchasing for the first time, we recommend that you register as a new member. You can easily register using your email address or Google account, but you can also purchase without registering as a member.

  • Confirm your order

Once an order is placed, it is not possible to change the shipping address or payment method, so please carefully check the details you entered on the order confirmation page. If there are no problems, click the "Pay Now" button.

  • Order Completed

Your order is now complete. Once your order is complete, a confirmation email will be sent to you automatically.

Payment Method

We currently accept the following payment methods:

  • Credit cards : Visa, Mastercard, American Express , JCB
  • Smartphone payments : PayPay, au PAY
  • Electronic payments : Shop Pay, Apple Pay, Google Pay, Paidy (postpaid), Pay-easy
  • Convenience store payment : Family Mart, Lawson, 7-Eleven, Ministop, Daily Yamazaki (*A handling fee of 220 yen will be charged)
    We accept convenience store payments via KOMOJU. Payments are simple and safe, and can be made at major convenience stores nationwide.
    Please see this link for information on convenience store payment methods.

Credit card security

Shopify's payment system

  • Our shop uses the EC platform "Shopify", and your credit card information is processed through Shopify's secure payment system. Shopify is a company headquartered in Canada and is a highly reliable platform used by over 1 million stores around the world. Our shop does not store any of your credit card information. This ensures that your information is managed safely during payment.

PCI DSS Compliance

  • Our shop uses the EC platform "Shopify" and strictly manages customer personal information. Shopify complies with international standards on data protection and prevents unauthorized use of customer information.

SSL encrypted communication

  • This site uses SSL (Secure Sockets Layer) encryption technology for all data transmission, and your payment information is also securely protected.

    Returns and Refunds

    We strive to ensure customer satisfaction, but in the unlikely event that a product is faulty or you would like to return it, please follow the steps below.

    In case of loss or damage of the product

    If the item is obviously missing or damaged, no return is necessary and we will process a refund.
    There is no need to go through the return process. Simply send us a photo of the product by email ( luxecharteam@gmail.com ) or fill in the contact form below and we will assist you.

    If no damage or loss is found

    If the item is not found to be defective or damaged, you will need to submit a return request and we will process your refund after the item is returned.
    For return requests, please contact us by email ( luxecharteam@gmail.com ) or through the contact form below.

    Refund Method

    Depending on your payment method, refunds will be made as follows:

      1. When paying by credit card

      • Once your refund has been processed, it will usually be reflected on your card within 5-10 business days .
      • *There may be a record of "refund after billing" on your card statement.

      2. When paying with smartphone payment

      Refunds made via mobile payments will be reflected in your in-app balance immediately or within a few days.
      *The timing of the refund being reflected depends on the processing status of the payment service, and may take up to one week.

       3.Payment by convenience store transfer

      • If you would like to make a bank transfer refund, please provide us with your bank account details. Once we have verified your details, we will usually complete the refund within 5-7 business days .

        About refunds

        If the refund is not reflected within the above period after the refund process is completed, we recommend that you contact your payment service provider (card company, PayPay, bank) directly.

        Return Instructions

        If a return is required

        If the item is not found to be defective or damaged, we will approve your return request and provide you with a return address to return the item to, after which your refund will be processed.

        Shipping fees for returns

        Please note that shipping costs for returns will be borne by the customer.


        Conditions for non-returnable items <br>Please note that we cannot accept returns if the following conditions are met.

        • The product tag has been removed
        • There are signs of use
        • If you do not contact us within 30 days of receiving the product