FAQ before purchase

• With the exception of some items , our products are ordered from suppliers after we receive your order. Therefore, it may take some time for delivery. When it comes to shipping, we do our best to ensure that the product is delivered to you.
• When it comes to packaging , we make protecting the product our number one priority, and we use appropriate protective materials to prevent damage and strive to deliver the product safely. Our packaging prioritizes practicality over appearance. In addition, the product may be opened at customs, but in that case, Japanese customs officials will responsibly repackage the product and strive to protect it, so please rest assured.
• For more information on delivery and packaging, please see Delivery Process and Packaging .

2. How long does it take to ship the item?

• It usually takes about 7 to 21 days. The average delivery time is about 2 weeks after ordering.

3. Can I change the delivery address or cancel the product after purchase?

• If there is an error in the address you entered when placing your order, please contact us as soon as possible. If it is before shipping, you may be able to change the address. However, please note that we may not be able to accommodate your request depending on the shipping preparation status. Also, we cannot offer refunds even if the product cannot be delivered due to an error in the address you entered, so please check your address carefully when entering it.
• Please understand that orders cannot be cancelled after they have been confirmed.

4. Customs duties

• Most of our products are imported from overseas. If the total amount of your order is more than 16,666 yen , customs duties will be incurred. In that case, please note that additional costs may be incurred when you receive the product.
• If the total amount of your items is less than 16,666 yen , no customs duties will be charged and no additional costs will be incurred. You will only pay the product price .

*Customs duties are taxes imposed by the government when goods are imported from overseas to Japan.