Inquiries, Returns and Refunds

inquiry

Please fill in the required information in the form below and submit it.
Please note that inquiries received on our company's holidays, including Saturdays, Sundays, national holidays, and the New Year's holiday period, will be answered from the next business day onwards.

Returns and Refunds

We strive to ensure customer satisfaction, but in the unlikely event that a product is faulty or you would like to return it, please follow the steps below.

In case of loss or damage of the product

If the item is obviously missing or damaged, no return is necessary and we will process a refund.
There is no need to go through the return process. Simply send us a photo of the product by email ( luxecharteam @gmail .com ) or fill in the contact form below and we will assist you.

If no damage or loss is found

If the item is not found to be defective or damaged, you will need to submit a return request and we will process your refund after the item is returned.
For return requests, please contact us by email ( luxecharteam @gmail .com ) or through the contact form below.

Refund Method

Depending on your payment method, refunds will be made as follows:

1. If paying by credit card

Once your refund has been processed, it will usually be reflected on your card within 5-10 business days .
*There may be a record of "refund after billing" on your card statement.

2. When paying with smartphone payment

Refunds made via mobile payments will be reflected in your app balance immediately or within a few days.
*The timing of the refund being reflected depends on the processing status of the payment service, and may take up to one week.

3. When paying by convenience store transfer

If you would like to make a bank transfer refund, please provide us with your bank account details. Once verified, your refund will usually be processed within 5-7 business days .

Important Notice

  • Regarding refund reflection : If the refund is not reflected within the above period after the refund process is completed, we recommend that you contact your payment service provider (card company, PayPay, bank) directly.

Return Instructions

If a return is required

If the item is not found to be defective or damaged, we will approve your return request and provide you with a return address to return the item to, after which your refund will be processed.

Shipping fees for returns

Please note that shipping costs for returns will be borne by the customer.

Conditions for non-returnable items

Please note that we cannot accept returns if the following conditions apply:

  • The product tag has been removed
  • There are signs of use
  • If you do not contact us within 30 days of receiving the product