Post-purchase FAQ
1.How long will it take for my item to arrive?
The average delivery time is 14 days .
2. I haven't received a shipping email.
The shipping email will arrive within 2 to 10 days after your order.
On average, we send out shipping emails within 4 days .
Why does it take so long to ship?
- Your order will be processed after you place it.
- After the products arrive at the warehouse, they are inspected, packaged, and then shipped within Japan.
If you are unsure, you can check by entering your order number in the order tracking page .
If you see the message "We're preparing your order. It will arrive soon," it means that your order is either being ordered, inspected, or prepared for shipment.
If it says "The delivery company is delivering your package," then your package is on its way.
3. Regarding tracking of deliveries after arrival in Japan
Once the product arrives in Japan, you can check the delivery status by entering the tracking number into the Japan Post tracking service. We apologize for the inconvenience, and thank you for your understanding.