Delivery process and packaging

The delivery process is as follows. Most of our products are shipped from overseas, and the estimated delivery time is about two weeks after ordering .

Order confirmation (within 24 hours)

When you purchase an item, we will process your order within 24 hours. If the item is not in stock, we will order it from our supplier.

Product arrives at warehouse (Product arrival - 5 days)

The goods arrive at the warehouse from the supplier.

Inspection and product preparation (~2 days after order confirmation)

After the goods arrive, our inspection team will check the quality and make sure there are no missing or damaged items. If there are no problems, we will pack the goods and prepare them for shipping.

Shipping (up to 7 days)

Your item will be shipped. Delivery will be by sea or air. We will choose the most suitable delivery method depending on the situation and arrange for it to arrive as quickly as possible. Once the item has been shipped, we will send you a shipping notification shortly after it has been shipped and you will be able to track it.

Shipping notification email

Customs procedures (up to 10 days)

After the product arrives in Japan, it will need to go through customs. At that time, the product packaging may be opened, but after checking, the product will be repackaged. During peak seasons and other times of congestion, it may take longer. In the unlikely event that a problem occurs with customs procedures, we will promptly investigate and deal with the issue.

Delivery (up to 3 days)

Once customs clearance is completed, the item will be shipped to your address.

Arrival notification email

Packaging Information

We consider product protection to be our number one priority, and strive to deliver your items safely using appropriate protective materials to prevent damage. Our packaging prioritizes practicality over appearance. In addition, products may be opened at customs, but in that case, Japanese customs staff will repackage the products and make an effort to protect them, so you can receive them with peace of mind.

If there are no problems with your address, but the product does not arrive due to delivery issues, we will provide a full refund.