Delivery process and packaging

We understand that some customers may be concerned about shipping and packaging, but we strive to deliver as smoothly and reliably as possible. The delivery process is as follows. The average delivery time for the product to arrive at the customer is about 14 days.

Confirm your order (within 24 hours)

When a customer purchases an item, we will begin processing the order within 24 hours and place an order with our supplier.

The product arrives at our company (5 days after product arrival)

The goods arrive at our company from overseas suppliers.

Inspection and product preparation (~5 days from order confirmation)

After the goods arrive, our inspection team will check the quality and make sure there are no missing or damaged items. If there are no problems, we will pack the goods and prepare them for shipping.

Shipping (up to 5 days)

Products are shipped from overseas. Delivery methods are by sea or air. Depending on the situation, we will select the most suitable delivery method and arrange for delivery as quickly as possible. We will send you an email to notify you of the shipment completion as soon as it has been shipped.

Customs procedures (up to 5 days)

After the product arrives in Japan, it may be necessary to go through customs. At that time, the product packaging may be opened, but the product will be repackaged after inspection. Normally, it may take 1 to 5 business days to wait at customs.
*Due to translation reasons, the tracking information may say "Arrived at destination", however in this case it means that the item has arrived in Japan.

Delivery (up to 3 days)

Once customs clearance is completed, the item will be shipped to your address.

Packaging Information

We consider product protection to be our number one priority, and strive to deliver your items safely using appropriate protective materials to prevent damage. Our packaging prioritizes practicality over appearance. In addition, products may be opened at customs, but in that case, Japanese customs staff will repackage the products and make an effort to protect them, so you can receive them with peace of mind.