What is the difference between Luxsharu's services and those of other online shopping sites?
To help customers understand our store, LuxeChar, we will explain how we are different from other mail order sites.
1. Product price
- Amazon, Rakuten, etc .: High prices.
- LuxeChar : Very low prices.
2. Delivery Time
- Amazon, Rakuten, etc .: Very fast.
- LuxeChar : After the customer places the order, we place the order and then begin inspecting the product once it arrives at our warehouse. For this reason, shipping times may be longer than with Amazon, Rakuten, etc.
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If out of stock:
Although we use an inventory management system, overseas companies often have poor inventory management, so we may run out of stock. In that case, we may have to order the product from another company, which may result in longer shipping times. Thank you for your understanding in advance. - Quality Assurance by Inspection: Products are thoroughly inspected before shipping. If there is a quality problem or the product is different from the product image, we will reorder from another company or refund without shipping. Please note.
3. Returns and exchanges
- Amazon, Rakuten, etc .: They have return procedures, but they are often time-consuming
- LuxeChar : We will respond within 24 hours if the support time is within the hours. Generally, no returns are required, and you can respond by simply providing a product image.